1. Introduction
This Working Policy outlines the guidelines and expectations for both clients and freelancers on bkashpay. Our goal is to foster a professional, respectful, and efficient working environment that benefits all users of the platform.

2. Job Posting and Assignment

• Clients: When posting a job, clients must provide clear, detailed, and accurate descriptions, including deadlines, deliverables, and any specific requirements. This ensures that freelancers have all the necessary information to complete the job successfully.
• Freelancers: Freelancers should only accept jobs that they are qualified to complete. By accepting a job, the freelancer agrees to meet the specified requirements and deadlines.

3. Communication

• Professionalism: Both clients and freelancers are expected to communicate in a professional and respectful manner. Clear communication is key to the success of each project.
• Responsiveness: Timely responses are important. Clients and freelancers should reply to messages and requests for information promptly to avoid delays in project timelines.

4. Project Execution

• Freelancers: Must adhere to the agreed-upon schedule and deliver work that meets the specifications provided by the client. High-quality work is expected, and freelancers should notify clients immediately if any issues arise that could impact the delivery.
• Clients: Must provide all necessary information and materials at the start of the project and respond promptly to any requests from freelancers. Clients should review and provide feedback on submitted work within a reasonable timeframe.

5. Payment Terms

• Milestones: If a project is divided into milestones, payments should be released as each milestone is completed and approved by the client. This helps to ensure that both parties are satisfied with the progress before continuing.
• Final Payment: The final payment should be released upon the completion and approval of the project. Once the payment is released, the transaction is considered final, and no refunds will be issued (subject to the Refund Policy).

6. Dispute Resolution

• Internal Disputes: Any disputes between clients and freelancers should first be attempted to be resolved directly through clear communication. If a resolution cannot be reached, bkashpay offers a dispute resolution process to mediate and resolve conflicts.
• Binding Decisions: The decision made by bkashpay’s dispute resolution team is final and binding. Both parties agree to abide by the outcome.

7. Ethical Standards

• Integrity: All users must conduct themselves with integrity. This includes providing honest and accurate information, fulfilling contractual obligations, and respecting intellectual property rights.
• No Tolerance for Abuse: bkashpay has a zero-tolerance policy for harassment, discrimination, or abuse of any kind. Violations of this policy may result in account suspension or termination.

8. Compliance with Laws
All users of bkashpay must comply with applicable local, national, and international laws. This includes, but is not limited to, laws regarding labor, taxation, and intellectual property.

9. Termination of Engagements

• By Clients: Clients may terminate an engagement if the freelancer fails to deliver satisfactory work or violates any terms of this policy. Notice should be provided, and any outstanding payments for completed work must be settled.
• By Freelancers: Freelancers may terminate an engagement if the client is uncooperative, fails to provide necessary information, or breaches the terms of this policy. Notice should be provided, and any completed work should be delivered before termination.

10. Policy Changes
bkashpay reserves the right to update or modify this Working Policy at any time. Changes will be posted on the platform, and continued use of the services constitutes acceptance of the updated policy.

11. Contact Us
For any questions or concerns regarding this Working Policy, please contact us at binarydevs71@gmail.com.