1. Overview
At bkashpay, we strive to ensure that both clients and freelancers have a positive experience on our platform. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Eligibility for Refunds
Refunds may be issued under the following conditions:

• Non-Delivery of Services: If the freelancer fails to deliver the agreed-upon work within the specified timeframe, the client may request a refund.
• Substandard Work: If the delivered work does not meet the quality standards or the specifications outlined in the job description, the client may be eligible for a refund after a review of the case.
• Cancellation by Client: If a client cancels a job before the freelancer starts working on it, a full refund may be issued.

3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:

• Change of Mind: If a client changes their mind after the work has been delivered or partially completed, no refund will be provided.
• Accepted Work: Once the client accepts the work and the payment is released to the freelancer, the transaction is considered final, and no refunds will be issued.
• Violation of Terms: If the client or freelancer violates bkashpay's Terms of Service, leading to account suspension or termination, refunds will not be provided.

4. Refund Request Process
To request a refund, please follow these steps:

• Contact Support: Reach out to our support team via [contact information] with details of your refund request, including the job ID, freelancer name, and reason for the request.
• Provide Evidence: Submit any relevant evidence that supports your claim, such as screenshots, communication records, or the delivered work.
• Review Process: Our team will review your request and may contact both the client and freelancer for additional information. This process may take up to [number of days] days.

5. Refund Decision
After reviewing your request, we will notify you of our decision. If your refund is approved, the amount will be credited back to your original payment method within [number of days] days. If the refund is denied, we will provide an explanation.

6. Changes to This Policy
bkashpay reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of the platform constitutes acceptance of the updated policy.

7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at binarydevs71@gmail.com.